Support
Help & FAQ
Support for the Capital Excavation SMS timecard notification program.
Get help fast
Reply HELP to any program message to receive support information by text.
Reply STOP to any program message to unsubscribe immediately.
Reply START to re-subscribe after opting out.
Contact support
Email admin@capitalexcavation.com — include your name and mobile number. You can also contact your supervisor or Capital Excavation IT.
Frequently asked questions
How do I stop receiving messages?
Reply STOP to any message from this program. You'll receive a one-time confirmation that you've been unsubscribed, and no further messages will be sent. You can also email admin@capitalexcavation.com to be removed.
I opted out by mistake. How do I re-subscribe?
Reply START to the same number, or complete the opt-in form again.
Does it cost anything to receive these messages?
Capital Excavation does not charge for the program, but message and data rates may apply depending on your mobile plan. Check with your carrier for details.
How many messages will I get?
Message frequency varies with operational needs. Messages are sent only when you have an outstanding timecard action item — typically a few messages per week during pay periods.
Who can enroll in this program?
Current Capital Excavation employees and authorized team members in field leadership roles: foremen, superintendents, division managers, area managers, and payroll administration. See how to opt in.
Is my phone number shared with anyone?
No. No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Your number is shared only with our SMS service provider, Twilio, to deliver messages, and as required by law. See the Privacy Policy.
Which carriers are supported?
Major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.
I'm not receiving messages I expect. What should I do?
First confirm you haven't previously replied STOP (text START to re-subscribe). Then check with your carrier that short-code/long-code messages aren't blocked. Still stuck? Email admin@capitalexcavation.com.
Is consent required for my job?
No. Consent to receive SMS notifications is not a condition of employment. If you opt out, timecard reminders remain available in the timecard system and through your supervisor.